I was flipping through the channels one night and a documentary on the process behind fast food chains caught my attention. On TLC, a documentary team discusses on how important time is in the world of fast food. Everything is calculated to the second and loosing one second can cause you an unhappy customer. Fast food chains gather data on the times of each process of retrieving the ordered meal and analyze to improve each time. Workers are aware of how long each step has taken. There are clocks in the kitchen that let the employees know how long the customer has been waiting since they rolled up to the order menu. So many processes are involved in making sure the customer is not waiting for more than three minutes.
I don't eat fast food often at all. Recently however, my friends and I went late night to Wendy's in Keene. There weren't many car in line and it took about 20 minutes from when we placed our order until we received it. We weren't even waiting at the window, we were waiting behind another car and then finally got to the window. I think most people even complain after having to wait maybe five minutes! this was so annoying to all of us and we did not even have a large order! It seems the car in front of us only had one bag also so it didn't seem too large either. I understand we were there at a late hour in the night but that is no excuse for us to wait that long! Fast food places are always competing with the next chain. They compete with the time it takes to get our the orders. I have heard many people complain that fast food is starting to be not so fast. These companies put so much effort and pride in their results of time however I feel like they are looking it form a larger level. The individual restaurants time varies due to what kind of employees are hired. The more lazy employees, the worse the service will be. Have you seen an increase in waiting for your fast food?
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